Legal and Support
This page explains the terms that apply when you purchase or use Video AutoPoster, how personal information is handled, and how to contact us for support.
Effective date: 21 July 2026
These Terms apply to your purchase and use of Video AutoPoster, the accompanying Google Sheet, Google Apps Script functionality, training materials, templates, updates and support resources, collectively referred to as the Product.
By purchasing, accessing or using the Product, you agree to these Terms.
The Product is supplied by YOUR BUSINESS NAME, referred to as we, us or our.
Your purchase gives you access to the version of Video AutoPoster included in your order, the setup training and supporting resources made available in the customer training area.
Video AutoPoster is a publishing automation system. It does not create HeyGen videos and does not guarantee views, subscribers, engagement, leads, revenue, advertising performance or sales.
We grant you a personal, non-exclusive, non-transferable licence to use the Product for your own business or content publishing activities.
You must not:
The Product depends on third-party services including Google Sheets, Google Apps Script, YouTube and HeyGen. Those providers may change their APIs, rules, limits, pricing, availability or functionality.
We are not responsible for outages, suspensions, account restrictions, API changes or interruptions caused by third parties. We may update the Product when reasonably practical, but do not guarantee uninterrupted compatibility with every future third-party change.
The amount charged is the price displayed at checkout at the time of purchase. Unless expressly stated otherwise, the Product is sold as a one-time purchase and is not a recurring software subscription.
Follow the setup training and attempt to publish your first eligible HeyGen video within 7 calendar days of purchase.
If Video AutoPoster cannot publish that eligible video to YouTube, contact support@videoautoposter.com within the 7-day period and provide enough information for us to review the setup and attempt to make it right.
If we cannot resolve the Product-related issue and enable the eligible video to publish, you may request a full refund of the purchase price.
This voluntary guarantee does not cover change of mind, failure to follow the training, unsupported or restricted accounts, platform outages, third-party suspensions, ineligible or unavailable videos, customer configuration changes, misuse, or content that breaches platform policies.
Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or another applicable law.
We may improve, modify or replace parts of the Product, training or support materials. Features may be discontinued where they are no longer practical because of technical, security, legal or third-party platform changes.
We make reasonable efforts to provide a functional Product but do not promise uninterrupted or error-free operation. Results depend on factors outside our control, including your content, niche, audience, posting choices and platform performance.
To the maximum extent permitted by law, we are not liable for indirect, consequential or special loss, loss of profit, opportunity or data, account suspension, platform penalties or business interruption arising from use of the Product.
Where liability cannot lawfully be excluded, our liability is limited only to the extent permitted by applicable law.
We may suspend or terminate access where we reasonably believe the Product has been shared, resold, abused, used unlawfully or used in breach of these Terms.
The Product, code, design, training, written materials and branding remain our intellectual property or the property of our licensors. Your purchase grants a licence to use the Product and does not transfer ownership.
These Terms are governed by the laws of Victoria, Australia, subject to any mandatory consumer protections or jurisdictional rights that apply to you.
Questions about these Terms can be sent to support@videoautoposter.com.
Back to topThis Privacy Policy explains how YOUR BUSINESS NAME collects, uses, stores and discloses personal information when you visit the Video AutoPoster website, join an email list, begin checkout, make a purchase, access training or request support.
Payments are processed by third-party payment providers. We do not normally receive or store your complete payment card number.
We may send relevant product, checkout follow-up or marketing emails where we have permission to do so. Commercial emails include an unsubscribe option. Transactional, account, support and product-access emails may still be sent where necessary to provide your purchase.
Our website may use cookies, pixels and similar technologies to keep the funnel working, remember campaign information, understand website usage and measure advertising performance.
This may include Google Analytics and Meta Pixel. These providers may receive device, browser, page-view and campaign information under their own privacy policies.
Some providers may process information outside Australia.
If you send a review, dashboard screenshot, log screenshot, channel screenshot or YouTube link, we will only use it publicly where you have given permission.
You may ask us to hide your name or channel identity and may withdraw permission for future use by contacting us.
We retain personal information only for as long as reasonably necessary for access delivery, support, fraud prevention, tax, accounting and legal requirements.
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification and disclosure. No internet transmission or storage system can be guaranteed completely secure.
You may request access to, or correction of, personal information we hold about you by emailing support@videoautoposter.com. We may need to verify your identity.
Video AutoPoster is intended for adults and business users. We do not knowingly collect personal information from children under 16.
We may update this Privacy Policy to reflect changes in the website, Product, service providers or legal requirements. The current version will be published on this page with an updated effective date.
Back to topCustomer support for Video AutoPoster is provided by email.
Email us with a clear description of the issue. Where helpful, include a screenshot of the relevant Setup, Log or Dashboard area, but never send API keys, passwords or sensitive credentials.
support@videoautoposter.comWe aim to reply to support emails within 24 hours. More complex technical issues may require additional investigation, but we will acknowledge your request and keep you informed.
Refund requests under The First Post Guarantee must be emailed within 7 calendar days of purchase and must allow us a reasonable opportunity to review the setup and make the Product work as described.
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